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HAVE YOU... You're not alone if you have. It's no secret that great companies are those that provide excellent customer service programs. How do you go from "good" to "great" as a service provider? SMRI is proud to announce its: 5-Star Service Rating Program. The SMRI 5-Star Service Rating Program easily creates a special assessment protocol, easy to implement and control, specifically designed for your Stadium or Arena event operations. The program guarantees:
SMRI has developed 5-Star Facility Operations Rating Program is based on our years of experience investigating sport environs. We will take your sport business to the next level. We do this by taking advantage of a Facility/Arena's current copious data from ticket sales, revenue generation data, SMRI operational rating techniques, queue times, additional videotaped behavior analysis and other sources*. You give us the go-ahead, the rest is up to us. All we ask is your "buy-in" and continued implementation of the ratings results. Interested in finding out more about how your Facility/Event can be the "toast of the town" instead of the "roast of the town?" READ ON>>>
SMRI is world renown for providing expertise in understanding the sport/entertainment operational environment unparalleled in the sport industry. We use existing SMRI national data-points, combined with intensive behavior analysis of actual consumers visiting various event types, which help us in tracking the following:
In short, operational assessment is a powerful tool for understanding the dynamics of Facility/Event operational systems. Intuition can be a particularly poor guide to predicting operation effectiveness and no longer "cuts-it" in the Sport and Entertainment Industries. This program can not only make for happy customers BUT also happy staff members. By better structuring employee sales based on their proportion of "shorts" (when a product sells out) and encourage unit managers/supervisor to order correct quantities to meet demands. If the traffic flow/service is improved, the staff member is able to sell more product (soft/hard goods) and improve motivation/productivity levels thereby decreasing job boredom and job dissatisfaction levels. HOW DOES IT ALL WORK? It sounds too good to be true? The next section tells you how and why it will work and how we guarantee results!!! SMRI 5-Star Facility Operations Rating Program (Services Include):
Hundreds of satisfied SMRI clients have taken the "leap of faith" what's stopping you? Interested? Call us for more details at (954)389-9095 or e-mail (info@go-smri.com)
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